aon338 is committed to protecting your personal information with the highest standards of data security. This Privacy Policy explains exactly what we collect, why we collect it, and how you can exercise your rights.
Your Privacy Matters: This Privacy Policy ("Policy") describes how aon338 ("Company", "We", "Us", "Our") collects, processes, stores, and protects personal data belonging to registered members and visitors ("You", "Player", "Data Subject") of the aon338 platform at https://aon338.cam. By accessing the Platform or creating an account, you acknowledge that you have read and understood this Policy. Please review it in full — your continued use of our services constitutes acceptance of these practices.
aon338 takes its obligations as a data controller seriously. We recognise that the personal information you share with us — including your identity documents, banking details, and gaming history — is sensitive, and we handle it accordingly. This Policy is written in plain, transparent language so that every aon338 member, whether based in Jakarta, Surabaya, Bali, Bandung, or elsewhere across Indonesia, can clearly understand how their data is managed.
This Policy applies to all data collected through the aon338 website, mobile interfaces, customer support channels, and any affiliated communications. It does not apply to third-party websites or services that may be linked from our Platform. For those services, please consult their respective privacy notices.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which contain provisions that interact with data handling practices described herein.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can be used to identify a natural person, directly or indirectly. This includes names, ID numbers, email addresses, phone numbers, IP addresses, and payment account details. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, deletion, or any combination thereof. |
| "Data Controller" | aon338, the entity that determines the purposes and means of processing personal data on this Platform. |
| "Data Processor" | A third party that processes personal data on behalf of aon338 under contractual obligation, such as payment processors, KYC verification providers, or cloud hosting services. |
| "Cookies" | Small text files stored on your device by a web browser when you visit the Platform. Cookies enable session management, preference recall, analytics, and fraud detection. |
| "KYC" | Know Your Customer — the identity and age verification process conducted by aon338 and its verification partners to confirm player eligibility and prevent fraud. |
aon338 collects personal data in two broad categories: data you provide directly, and data generated automatically through your use of the Platform.
aon338 collects personal data through the following channels:
aon338 processes your personal data for the following specific, legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your player account, including authentication and session management. |
| Identity Verification | Confirming that you are at least 21 years of age and are the rightful owner of the payment methods linked to your account. |
| Payment Processing | Facilitating secure deposits and withdrawals in Indonesian Rupiah (IDR) via your chosen bank or e-wallet, and maintaining an accurate transaction ledger. |
| Fraud Prevention & AML | Detecting and preventing fraudulent activity, money laundering, account takeovers, and other security threats against the Platform and its members. |
| Customer Support | Responding to your enquiries, resolving disputes, and providing technical assistance in both English and Indonesian. |
| Responsible Gaming | Monitoring gaming behaviour to identify potential problem gambling patterns and applying self-exclusion, deposit limits, or time-out restrictions where appropriate. |
| Marketing & Promotions | Sending promotional offers, seasonal bonuses (e.g., Idul Fitri, Ramadhan, Indonesian Independence Day promotions), and personalised recommendations — only where you have provided explicit consent. |
| Platform Improvement | Analysing aggregated usage data to improve game selection, website performance, payment processing speed, and overall user experience. |
| Legal Compliance | Meeting obligations under applicable international gaming regulations, anti-money laundering standards, and data protection frameworks. |
aon338 processes your personal data on the following legal grounds, depending on the nature of the processing activity:
aon338 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your data with the following categories of authorised service providers who process data on our behalf under strict contractual confidentiality obligations:
aon338 may disclose your personal data to competent authorities, regulators, or law enforcement agencies where required to do so by applicable law, a valid court order, or a binding regulatory directive. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will notify you of the disclosure where legally permissible.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving aon338, your personal data may be transferred to the successor entity as part of that transaction. We will notify you prior to any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.
No Data Sales: aon338 has never sold, and will never sell, your personal data to any third party for advertising, profiling, or any other commercial purpose unrelated to your use of the Platform.
aon338 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of the account plus 5 years following permanent closure. |
| KYC identity documents | Duration of the account plus 5 years, or longer if mandated by AML regulations. |
| Transaction records | 7 years from the date of each transaction, in accordance with standard financial record-keeping requirements. |
| Customer support communications | 3 years from the date of the final interaction, unless the communication relates to an active legal dispute. |
| Gaming session logs | 2 years from the date of the session, used for dispute resolution and responsible gaming monitoring. |
| Marketing consent records | Until consent is withdrawn, plus 2 years thereafter as evidence of the original consent. |
| Cookie and analytics data | As defined by each cookie category — session cookies expire on browser closure; persistent analytics cookies expire after 13 months maximum. |
Once the applicable retention period expires, your data is securely deleted or irreversibly anonymised so that it can no longer be associated with your identity.
aon338 implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following:
Your Role in Security: While aon338 maintains robust technical safeguards, the security of your account also depends on your own practices. Please use a strong, unique password for your aon338 account, enable 2FA, and never share your login credentials with any third party. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].
aon338 uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and maintain security. The following categories of cookies are in use:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Enable core Platform functions such as login sessions, account authentication, and security token management. The Platform cannot function without these cookies. | No — essential |
| Functional | Remember your preferences such as language settings, game display options, and previously used payment methods to improve convenience. | Yes |
| Analytics | Collect anonymised data about how players navigate and use the Platform to identify performance improvements and popular features. | Yes |
| Security & Fraud Detection | Identify and block suspicious access attempts, automated bots, and fraudulent transaction patterns in real time. | No — essential |
You may manage non-essential cookie preferences through your browser settings at any time. Disabling certain cookies may affect Platform functionality, particularly session persistence and personalised features. Note that strictly necessary and security cookies cannot be disabled without preventing access to the Platform.
As a data subject, you hold the following rights in relation to your personal data held by aon338. You may exercise any of these rights by submitting a written request to [email protected]. We will acknowledge your request within 72 hours and respond in full within 30 calendar days.
Request a copy of all personal data we hold about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data held in your account record.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that we limit the processing of your data in specific circumstances, such as while a data accuracy dispute is being resolved.
Receive a structured, machine-readable copy of your personal data that you provided to us, for transfer to another service.
Object to processing of your data carried out on the basis of legitimate interests, including direct marketing communications.
Withdraw any previously given consent for marketing or non-essential cookies at any time, without affecting prior lawful processing.
Request human review of any significant decision made about you solely through automated processing, such as account restriction triggered by fraud detection systems.
Please note that certain rights are subject to limitations where processing is required for legal compliance or to protect the rights of other individuals. aon338 will always explain clearly if a right cannot be fully exercised in a particular circumstance.
The aon338 Platform is strictly for adults aged 21 years and older. We do not knowingly collect or process personal data from individuals under the age of 21. If you are under 21, you are not permitted to register, deposit, or wager on aon338, and you must leave the Platform immediately.
If aon338 discovers that personal data belonging to a person under 21 has been inadvertently collected — for example, as a result of misrepresentation during registration — that data will be permanently deleted, the account will be closed immediately, and any associated funds will be handled in accordance with our Terms & Conditions and applicable regulatory guidelines.
If you believe that a person under 21 has registered an account on aon338, please contact our support team at [email protected] immediately. We take underage gambling extremely seriously and will act on any credible report without delay. For further guidance on protecting minors from gambling harm, please visit our Responsible Gaming page.
The aon338 Platform may display references to third-party game studios, payment providers, and sports organisations (such as BRI Liga 1, the EPL, or Champions League). These references are informational in nature. Where any outbound links exist, aon338 is not responsible for the privacy practices, content, or security measures of those third-party websites or services.
We encourage you to review the privacy policy of any third-party service you access separately from aon338, including your chosen Indonesian bank or e-wallet provider (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and others), as their data handling practices are governed by their own policies and are entirely independent of this Privacy Policy.
aon338 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered members via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. If you do not agree with any changes, you are entitled to close your account in accordance with our Terms & Conditions.
For any questions, requests to exercise your data rights, or complaints regarding aon338's privacy practices, please contact our dedicated privacy support team using the details below. All privacy-related enquiries are handled by staff specifically trained in data protection obligations.
Privacy & Data Protection Contact:
Email: [email protected]
Subject line: "Privacy Request — [Your Registered Email Address]"
Our support team is available 24 hours a day, 7 days a week, including native Indonesian-speaking agents. We aim to acknowledge all privacy-related written requests within 72 hours and provide a full response within 30 calendar days. Response times during Indonesian public holidays such as Idul Fitri and Ramadhan may be slightly extended; we will notify you if this applies to your request.
If you believe your data rights have not been adequately addressed following our response, you may escalate your complaint to the relevant data protection authority or seek independent legal advice. aon338 is committed to cooperating fully with any such regulatory process.
From the moment you register to every transaction you make, your personal data is guarded by multiple layers of technical and organisational safeguards specifically designed for the aon338 Platform.
Every data transfer between your device and our servers is protected by 256-bit SSL/TLS encryption. Your registration details, payment information, and KYC documents are never transmitted in plain text.
Our identity verification process confirms that every aon338 member is a real adult (21+) and the legitimate owner of their registered payment methods — protecting the Platform community and your account from fraudulent use.
We never use your data for purposes beyond those disclosed in this Policy. We do not build advertising profiles, sell data to data brokers, or share your information with parties outside the authorised list in Section 7.
aon338 keeps your data only as long as genuinely necessary. Clear retention schedules — detailed in Section 8 — ensure your records are securely deleted or anonymised once their purpose is fulfilled.
Access, correct, delete, or export your personal data at any time. Our privacy support team processes all data rights requests within 30 days, with acknowledgement guaranteed within 72 hours of receipt.
Our customer support team — available around the clock with native Indonesian-speaking agents — is trained to handle privacy enquiries, data rights requests, and security concerns with full professionalism and discretion.
Our team is ready to assist with any privacy enquiry or data rights request. You can also explore our other policy pages for a complete picture of how aon338 operates.